Terms Of Business

How To Order

If you are not an existing customer, please register on our Trade Shop Page. Once you have completed this, you will be able to see prices, browse the site and add goods to your basket.

A contract between Alexander Thurlow and yourself will be set up once we dispatch the goods and send you an invoice. This is to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. If there is a price change, we will always contact you first to ensure that the price is acceptable.

Our contact details are as follows.

Alexander Thurlow

Unit 4, 1-7 Ernest Avenue

London SE27 0DQ

Tel 020 8766 6466

VAT Registered Number: 232 7906 62

If any items you have ordered are no longer in stock, we will contact you to let you know when they will be available for delivery.


You will not usually be charged until the goods have been sent. However, Alexander Thurlow is not obliged to accept your order, and may require a suitable method of payment before the goods are dispatched to you.

Payment Terms

Payments can be made by credit or debit card or by direct transfer into our bank account made payable to Alexander Thurlow Co or by cheque (with prior agreement). All credit card/debit card payments are made through the World Pay secured site. We do not store any card details relating to secure payments.


Alexander Thurlow will endeavour to process and dispatch all orders within 3 days. Any out of stock items will follow at the agreed delivery date, unless otherwise advised.

Delivery Charges

Orders over £150 excl VAT will be delivered free of charge in the UK Mainland. Orders under £150 will incur a £6.95 delivery fee in the UK Mainland. Minimum order value is £75 excl vat.

Overseas orders delivery charges will be quoted on request.


If we have received notification of your cancellation before your goods have been dispatched your order can be cancelled without any charge. You may also request that your order is amended, such as removing items, adding items or increasing quantities of items.

If we have received notification of your cancellation once your order has been shipped, our 28 day returns policy will apply. Alexander Thurlow guarantees to credit the cost of any item returned within the 28 days from the date of invoice. Refunds will be issued to your account. No refund for postage can be provided once the order has been dispatched, the cost of postage merely covers the cost of sending the goods to you, and a service cannot be credited once begun. This is unless Alexander Thurlow agrees that the goods are damaged. Alexander Thurlow is not obliged to credit any local taxes, import duties or custom charges paid.


Alexander Thurlow offers a satisfaction guarantee policy allowing you to return the goods within 14 days from receipt. Goods are returned at no cost to Alexander Thurlow. Goods returned within 14 days from receipt as part of our satisfaction guarantee policy must be returned in 'as sold condition'. Goods returned not in 'as sold condition' will affect the total amount refundable. Goods returned after 14 days from receipt are not refundable under the satisfaction guarantee policy. All goods remain the property of Alexander Thurlow until full payment has been received.

Alexander Thurlow Co is a TRADE ONLY company. By placing an order, you confirm that you are a Trade customer, that you are purchasing the goods for the purpose of resale by way of a business, and that you are not acting as a consumer.

Customers have 14 days from the date of the delivery to report any shortages, breakage, miss-deliveries and non-deliveries. Alexander Thurlow will not be liable for any such claims made after this time.



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We accept all major credit & debit cards:


The Giftware Association   The National Association of Jewellers
The Jewellery Distributors Association    


Contact Us

Alexander Thurlow & Co
Unit 4, 1-7 Ernest Avenue
London, SE27 0DQ
United Kingdom

T: 020 8766 6466
E: sales@alexanderthurlow.com

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